You may find the answer to your question below 

(in that case, you may not receive a separate email)

  • I did not receive a reply:

Did you wait 48-72 business hours? You may gave us an incorrect email address or you didn’t check your SPAM or JUNK mail folder.

In this case, go back to the contact page and send us an email.

  • I lost my keys:

    We are so sorry but we cannot keep keys to our customers’ products.
    You may try a local locksmith.

  • I want to see/test drive/purchase the item in your store:

We are not a retail store. If we were, the prices would be about 30-60% higher.
All these items are being shipped from the warehouse, so there is no way of trying them out, however you will have the seven days option to send it back in case something is wrong.
This is the reason why you are paying a lot less and getting the free shipping!
 

  • Will my product be fully assembled when received?

We assemble your product as much as possible. However, sometimes maybe some parts are needed to put on by yourself. It is due to the shipping company’s size limitations and that we do not want the item to got damaged.

99% of our customers had no problem with it, however if you think that you would need help, we suggest to see a local bike/scooter shop, call a handyman or check with velofix.com for final assembly.

We are aware of false advertising by other companies stating “fully assembled” but they are just tricking customers into purchasing. They are using the same shipping companies as we do, therefore they are bound to the same restrictions as we are.

  • I didn’t receive my confirmation number:

First, please check if your account was debited.

If it was not after three business days, than we did not receive your order. In this case, go back to the product page and order the item again.

If you didn’t receive our confirmation email than you may gave us an incorrect email address or you didn’t check your SPAM or JUNK mail folder.

In this case, go back to the contact page and send us an email.

  • Can I use my insurance/Medicare?

We are not a retailer so we do not participate in any insurance program.

Those companies who accept such payments must raise their prices (sometimes more than double) to offset their expenses by dealing with Insurance companies.

Our customers pay out of pocket then submit the paperwork to their doctors and to whatever entities they wish to use.

  • I am missing something in my order:

First, check your order to make sure that you really ordered that optional item.

If you are missing a charger, manual etc… check the carton as sometimes smaller items are packed individually.

Also, many products have a storage space usually underneath the seat where you can find those “missing” items.

  • I didn’t receive my order yet:

We are here to help you!

We understand your concern in regards to your online order and would like to help you with the shipping of your merchandise.
Once your order is placed, your payment information is being sent to your bank for clearing, and depending on your bank it can take about 3-7 business days.
We have no control over the Bank’s policies.

As a general rule, standard shipping takes about 14-18 days, expedited ones about 10-14 days from the date of the order.

To ensure your satisfaction, we will forward a copy of the tracking number to your email address automatically once it becomes available, so you do not need to worry about it.