Card Policy for Credit/Debit Card Purchases
Cancellation:
As per our card policy, you may cancel any order within 12 hours after the order was placed at no charge to you.
Any cancellation after 12 hours will have a 10% processing and a 15% packing fee deducted from your refund.
Any cancellation after 24 hours will have a 20% restock fee and the actual (not free, even if the item is advertised with free or base shipping) freight cost deducted from your refund.
Shipping:
Items may take a longer than usual shipping time due to the freight companies’ schedule. It can vary from 10 days up to 20 days, depending on your location and your response time for their request to schedule a delivery time with you.
Refused/Returned items:
Any order that has been shipped and refused/returned by consignee will have the 20% restock fee and the actual UPS (or other shipping co.) published two-way shipping charges with the max. of 30% discount – even if the item was offered with the free promotional shipping. We do not guarantee on what day your item will arrive since it will go through many parties until it reaches you. However, we can email your tracking number so you can calculate the date of arrival. Customer automatically agrees to have his/her account debited for any cancellations/returns/refused fees.
Product upgrade:
As per card policy the company reserves the right to modify products without prior notification to purchaser and ship such items with no addition costs.
Refund Policy:
There is a seven days return policy for any reasons. NO QUESTIONS ASKED.
Return shipping is paid by customer.
A 20% restock fee applies.
Product must be packed with its original packaging materials, if it’s over 100 lbs. than it must be palatalized, shipped back by a shipping company, freight prepaid within seven days of its delivery date.
If the item received is damaged: must notify us within 24 hours via email to (support@cozytrikes.com) and the shipping company either by telephone or via email. The damage MUST BE noted on the delivery paper, otherwise the damage claim will be void.
If the item received is not as described: must notify us within 24 hours via email to (support@cozytrikes.com). The mark of “Not s Described” MUST BE noted on the delivery paper, otherwise this claim will be void.
Warranty Policy:
Products come with the warranty as noted on the dealer’s page- that begins on the date of delivery according to the tracking data provided by the shipping company. Warranty applies to original purchaser and is not transferable.
For warranty service, customer must send item to company, freight pre-paid, packed and palatalized as received.
Assembly:
You understand that these online orders may need assembly and service. In such matters you may choose one of the following steps: 1/ check the item yourself 2/ find a nearest shop where they service these types of items or 3/ you send it to us postage prepaid to us for repair or replacement before a new one can be shipped out. Occasionally, the freight go through rough handling and some screws, wire connectors can get loose. In such a case, it is the consumer’s responsibility to tighten those parts. If the company provides with a replacement part, customer must install it or if it is not possible must take the product to a local shop to do such adjustments or installations. No claim for DOA (dead on arrival), missing parts etc… will be accepted without a written verification of a certified shop or technician.
Description of products:
Characteristics of electric powered vehicles: these scooters, bikes and trikes are battery operated and considered “light” vehicles. The speed, power and distance are largely dependent on many factors, such as the weight of the rider, the terrain, the wind conditions, the tire pressure, the charge of the battery etc…therefore such parameters are estimates only. There are no guarantees if the product will climb that particular hill or reaches such speed.
Disputes:
As per the card policy the customer has the consumer rights to initiate a dispute for the purchase with his/her financial institution. If such a dispute is placed, Customer agrees to pay the additional $500.00 arbitration fee.