You, the Purchaser must read, understand and agree to the following store policy. By placing an order, you are automatically understand and agree to the following:

• Every communication between You and the Company must be made in writing.

Return Policy

• We accept returns on products, parts, or accessories for seven days after purchase. The Actual Shipping and handling fees are not refundable. If the product was advertised with free shipping than the actual shipping cost, which is not free, will be calculated.
• Products, parts, or accessories parts must be returned within 7 days.
• Any defect,  or in the event the item is not as described, the purchaser has the legal obligation to report such within seven days of delivery in writing, either via email or regular usps registered mail.
• Any return of non-defective items, parts, or accessories must be approved by the seller and will be subject to a 25% inspection and repackaging fee. Damages that occur during shipping are the responsibility of the individual returning the bike or parts and will be deducted from any refund due.
• Returns are never accepted on products that have been used. All returns must be in new, unopened condition. No returns on special orders, customer made or financed products.
• For purchases paid through KATAPULT, please visit the Katapult payment page

Warranty Policy

• Products come with the warranty as noted on the product’s page-  that begins on the date of delivery according to the tracking data provided by the shipping company. Warranty applies to original purchaser and is not transferable.
• Damage and Shortage Claim: Damage resulting from shipping is the responsibility of the shipping company and the purchaser is responsible for notifying Company at the day of delivery and filing an insurance claim with the shipping company.
• Any item that was received by consignee (customer) without noting any damage/shortage on the delivery manifest is considered to be received without any damage/shortage.
• Any item that was not returned for service within seven days from the date on which it was delivered considered to be free of defect upon arrival.

Non-merchantibility (usability), or Not as Described

Claim:

• Company must be notified via email within three days of delivery and customer must ask for a Return Authorization. Without such Authorization the return will be refused. No such claim will be accepted after three days. The Return Authorization form must be signed within this three-day period, and the item must be returned within seven days.

Not-received Claim:

• Company ships item via traceable shipping methods and tracking numbers will be provided to customers upon request to locate items.
• Warranties are limited to replacement of parts and/or products determined by
the Company, at its sole discretion, to be defective..
• The Limited Warranty does not cover or apply to the following: Normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable owners manual or other printed materials provided
with the product; damage, failure and/or loss caused by the use of the product in any other manner for which such products were not specifically designed.

• This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered by any person.  Company will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts. For electric powered products, the seller or manufacturer confirms that the advertised speed and range of such items are not guaranteed as they depend on the rider’s weight, the terrain, the wind speed and it’s direction, the tire inflation etc…

• Limited Warranty does not cover or apply to any product used for rental.
• The warranty is limited to parts replacement during the warranty period. Warranty is not transferable. Parts or products must be returned to the Company. Labor costs are the responsibility of the customer. Shipping costs are the responsibility of the owner (customer).
• In case the customer requests that the product be returned by company and no damage/shortage was noted on delivery manifest, and/or no claim was filed by customer, than customer agrees to pay for shipping and authorizes company to debit his/her account for such transaction. No warranty on batteries, tires, chargers, brake pads or any such parts that are subject to tear and wear.
• These items are shipped and packed according to the freight companies’ policies. Therefore it is the purchaser’s responsibility to check the item prior to riding it, make adjustments if necessary.

• For product cancellation, refusal and other non-specified circumstances, see the appropriate section of the warranty and return policy on the main page.
• The manufacturers/sellers of these products reserve their rights to modify, add or remove parts, add or remove features of the items according to their latest research and development without prior notice to the seller and customers.

Liability Disclaimer for lithium batteries
If the product contains a lithium battery, by using this product, you acknowledge and accept all risks associated with lithium battery use, including but not limited to overheating, fire, explosion, or damage. The seller is not liable for any injury, loss, or damage arising from the use of this product under any circumstances.

Warranty Policy for Accessories


• Name brand accessories carry the manufacturer warranty. Contact the manufacturer of the name brand parts for warranty coverage.

Cancellations

• Name brand accessories carry the manufacturer warranty. Contact the manufacturer of the name brand parts for warranty coverage.

Refused/Returned items

• Any order that has been shipped and refused/returned by consignee will have the 25% restock fee and the actual UPS (or other shipping co.) published two-way shipping charges with the max. of 30% discount – even if the item was offered with the free promotional shipping. We do not guarantee on what day your item will arrive since it will go through many parties until it reaches you. However, we can email your tracking number so you can calculate the date of arrival. Customer automatically agrees to have his/her account debited for any cancellations/returns/refused fees.

Refund Check Policy

• Any type of refunds, including but not limited to cancellations, refused items, etc.. will be made by company check in 14 days from the date the item is received back in our warehouse. If the product did not leave our warehouse, it will also be 14 days to issue the refunds.

Convenience Fees, Accessorial Taxes

• We have to purchase extra packaging materials, staples, tapes, pallets etc. in order to have these items shipped to you. To cover such expenses, we may charge you a small percentage ( 4-8%) convenience fee that may be called convenience fee or accessorial “tax” that is payable to our company.

Product Upgrade

• Company reserves the right to modify products without prior notification to purchaser, and ship such items with no addition costs.

Electronic Check Processing

• Customer authorizes company for (1) Check payments received via text, email, online form etc… to be converted into electronic checks. Those checks may have a different check number and/or dollar amount than the ones received, but the dollar amount is either the same or less than the Total price shown in your email confirmation, and never exceeds the Total price. Some received checks from customers can have the $1.00 amount for the sole purpose of providing us with the correct routing and account numbers. (2) Converted checks may have the customer’s “Authorized Signature Facsimile” signature, created by the company’s officer/manager/representative on behalf of the customer, showing such person as the Signer on the optional Signature Certificate.

Layaway information:

• There are no extra free items offered with layaway orders. Please check the layaway order page for policy governing this type of orders.

Privacy

• All of your information is kept confidential. We do not provide any of your purchase, registration, or email information to third parties.

Intended Use of Our Electric‑Powered Vehicles

The following terms are an integral part of our Warranty & Liability Policy and apply to every purchase, lease, rental, or other acquisition of an electric‑powered vehicle (“Product”) from the Company (“Seller”).

1. Professional Assembly & Initial Safety Check

   • The Product must be fully assembled, tuned, and road‑tested by a licensed bicycle or scooter shop prior to the first use.

   • Proof of professional assembly and inspection (e.g., dated service receipt) may be requested by Seller to validate any future warranty or refund claim.

2. Seven‑Day Return Window—Seller’s Sole Obligation

   • If the Product is found to be defective or unsatisfactory after professional assembly and testing, the original purchaser (“Customer”) must notify Seller and return the Product within seven (7) calendar days of the date of delivery.

   • Upon timely return, Seller will provide either (i) a full refund of the purchase price or (ii) an equivalent replacement, at Seller’s sole discretion.

   • This refund or replacement is the Customer’s exclusive remedy and the Seller’s only obligation. After the seven‑day window expires, all claims are governed solely by the limited warranty provisions set forth elsewhere in this Policy.

3. Permitted Users

   • The Product is intended solely for operators who are (a) twenty‑one (21) years of age or older and (b) under sixty‑one (61) years of age.

   • The Product must not be used by individuals with any mental, visual, auditory, or physical condition that could impair safe operation.

   • By using the Product, the operator represents that they meet these eligibility criteria and assumes all associated risks.

4. Mandatory Safety Gear & Operating Conditions

   • A U.S. Department of Transportation‑approved (DOT) helmet must be worn at all times while operating the Product.

   • Additional protective gear (e.g., gloves, eye protection) is strongly recommended.

   • Operation is restricted to paved, privately owned roads and paths. Use on public streets, off‑road trails, gravel, sand, or any unpaved surface is strictly prohibited.

5. Biannual Safety Inspections

   • The Product must undergo a comprehensive safety inspection at least once every six (6) months by a licensed bicycle or scooter shop.

   • Records of these inspections should be retained for the duration of ownership; failure to follow this maintenance schedule may void any applicable warranty.

6. Assumption of Risk & Indemnification

   • The Customer and any operator acknowledge that use of the Product involves inherent risks, including the risk of serious injury or death. By purchasing or operating the Product, they voluntarily assume all such risks.

   • The Customer agrees to indemnify, defend, and hold harmless Seller and its affiliates from any claims, damages, or liabilities arising out of (i) failure to comply with this Intended Use section, (ii) unauthorized or improper use of the Product, or (iii) operation by an ineligible user.

7. No Modification or Waiver

   • Any modification of these terms must be in writing and signed by an authorized officer of Seller. No verbal or implied waiver shall be valid.

See the Policy for Shipping Corrections, Large items and After Delivery Issues, click here