Mobility-Cozytrikes
14795 N 78th Way
Scottsdale, AZ 85260, USA
Ph: 1-800-316-0841
Add our email address to your contacts then send us your message!
Email: support@cozytrikes.com
This is not our payment address!
14795 N 78th Way
Scottsdale, AZ 85260, USA
Ph: 1-800-316-0841
Add our email address to your contacts then send us your message! Email: support@cozytrikes.com
This is not our payment address!
Thank you for your interest
Whether you have questions about our products, need assistance with an order, or want to explore partnership opportunities, contact us as we’re here to help.
Shawn Stevens – Sales Manager
Serving American Families since 2001
Our business is built on Trust
- Nationwide service
- Full parts inventory
- US based
- 1 Year trial on most products
- Thousand of customers
- Free National warranty
- Financing and Layaway are available
- and many more…
Have a question?
Availability: all items are in stock
MUST DO: Please bookmark our website and add support@cozytrikes.com to your email contact list now!
We assemble your product as much as possible. However, sometimes maybe some parts are needed to put on by yourself. It is due to the shipping company’s size limitations and that we do not want the item to got damaged.
99% of our customers had no problem with it, however if you think that you would need help, we suggest to see a local bike/scooter shop, call a handyman or check with velofix.com for final assembly.
We are aware of false advertising by other companies stating “fully assembled” but they are just tricking customers into purchasing. They are using the same shipping companies as we do, therefore they are bound to the same restrictions as we are.
Where can I get service?
First, check your order to make sure that you really ordered that optional item.
If you are missing a charger, manual etc… check the carton as sometimes smaller items are packed individually.
Also, many products have a storage space usually underneath the seat where you can find those “missing” items.
If you have followed the above instructions and something is still not there, go back to the contact page and send us an email.
If you did not receive it, please make sure to check your SPAM or JUNK mail folder.
If more than 18 days has passed by the date from which your confirmation email was sent to you than your product is still in production.
Many large items now take longer than usual to be assembled, packed and shipped.
Please be patient, as we do everything we can to get your product out so you can enjoy it soon.
Once it ships, you will be emailed a tracking number automatically
You can modify your order if the item was not shipped yet.
If it was already shipped, we cannot make any modifications.
We are not a retailer so we do not participate in any insurance program.
Those companies who accept such payments must raise their prices (sometimes more than double) to offset their expenses by dealing with Insurance companies.
Our customers pay out of pocket then submit the paperwork to their doctors and to whatever entities they wish to use.
First, please check if your account was debited.
If it was not after three business days, than we did not receive your order. In this case, go back to the product page and order the item again.
If you didn’t receive our confirmation email than you may gave us an incorrect email address or you didn’t check your SPAM or JUNK mail folder.
In this case, go back to the contact page and send us an email.
You can change the address if the payment was not made by a card and the item was not shipped yet.
If it was already shipped, we cannot change the address.
We are not a retail store with sales people, so there is no local purchase. If we were, the prices would be about 30-60% higher.
That’s why these items must be shipped from the warehouse, so there is no way of buying them locally, however you will have the seven days option to send it back in case something is wrong.
This is the reason why you are paying a lot less and getting the free shipping!
We are not a retail store. If we were, the prices would be about 30-60% higher.
All these items are being shipped from the warehouse, so there is no way of trying them out, however you will have the seven days option to send it back in case something is wrong.
This is the reason why you are paying a lot less and getting the free shipping!
Larger products, such as scooters, trikes, bikes etc… are shipped via Freight Companies, most the time securely packed on a large pallet.
The actual (we pay, not you) freight charges can range from $100 upto the sky. YOU DO NOT PAY if the item was advertised with free shipping.
In order to overnight or next/second day the shipping, the freight companies would charge you many hundreds or even thousand of dollars, what nobody wants to pay, so we do not offer such nonsense services.
We are here to help you!
We understand your concern in regards to your online order and would like to help you with the shipping of your merchandise.
Once your order is placed, your payment information is being sent to your bank for clearing, and depending on your bank it can take about 3-7 business days.
We have no control over the Bank’s policies.
As a general rule, standard shipping takes about 14-18 days, expedited ones about 10-14 days from the date of the order.
To ensure your satisfaction, we will forward a copy of the tracking number to your email address automatically once it becomes available, so you do not need to worry about it.
Yes, we put your telephone number on the delivery paper so the driver will call you in advance to set-up a delivery appointment.
If you went to our website, filled out the order form, entered your payment information, or forwarded it to us in any other way, than you automatically authorized us to debit your account and prepare the shipment.
You cannot nor should send us any further authorization.
In order words: we couldn’t debit your account of you didn’t give it to us.
If you received a bill in regards to shipping, than you most likely requested some extra services from the shipping company.
We offer Free shipping, however Free shipping applies to standard freights delivered to customer’s location without any other services.
If you needed an inside delivery, lift gate delivery, unpacking of your product etc… it means that you will receive that bill.
If you cannot see the charge on your account, it is possible that we either received an incorrect payment information from you, or we did not receive any order at all.
In this case, go back to the product page and order the item again.