To find the necessary parts for your product, browse our parts catalog hereFor service, read the following:Most of the time, all technical issues can be solved by simply providing some details of the problem. Many times, it is just a simply oversight by not turning the power on etc…If the issue cannot be addressed via email, we suggest that yousee a local bike/scooter shop,call a handymancheck with https://www.velofix.com/check with https://www.acehandymanservices.com/Of course, you may also email us for a Service Form to support@cozytrikes.com, so we can repair it according to the warranty.